How to set SMS balance and load alerts

How to set SMS balance and load alerts

There are three SMS alerts which you can switch on and off: Balance alerts, Load alerts and Auto top-up alerts. When you sign up for your K Account, they will all be set to ON by default.
  1. Balance alert
    Sent weekly at 7am, this alert displays the balance of your account at the time of sending.

  2. Load alert
    Sent when funds are manually added to your account (via debit/credit card, when a bank transfer is applied or when an adjustment is made by Customer Services).

  3. Auto top-up alert
    Sent when funds are added to your account via the Auto top-up feature (if you have it enabled on your account).

To change your alert settings:
  1. Log in to your K Account

  2. Open the main menu and select Settings

  3. Select Edit your contact details

  4. Use the On/Off switches to set your preferences

  5. Select Save changes to apply your changes

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