Does my account have an Auto top-up facility?
Yes, it does! Auto top-up means you never have to worry about your account running low on funds, and your K Ring not being accepted in-store. If your funds fall below a pre-set threshold, Auto top-up will automatically add funds of a specified amount to your Virtual Prepaid Mastercard account.
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Which type of account do I have?
There are currently two types of Virtual Prepaid Mastercard account, Lite and Standard, which have different limits and fees. To see which account you have, first log in then select Account from the main menu. At the top of the screen, click the ...
Why has my account been locked?
Your account will be locked if you have entered an incorrect access code too many times. Please contact us to unlock your account.
Can I change the SMS alerts you send to my mobile?
You will be sent an SMS alert to the mobile registered to your account, alerting you to the balance on your virtual Mastercard, when funds are loaded manually, or via Auto Top-up (if enabled) to your virtual Mastercard. By default these are switched ...
How do I link my K Ring to my account?
Please see our article: How to link and activate your K Ring
How do I rename a device in my account?
Please see our article: How to edit your device name