Can I change the SMS alerts you send to my mobile?
You will be sent an SMS alert to the mobile registered to your account, alerting you to the balance on your virtual Mastercard, when funds are loaded manually, or via Auto Top-up (if enabled) to your virtual Mastercard. By default these are switched on and you will receive them automatically, but you can change these settings in your account settings.
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Can I return my K Ring if I change my mind?
Yes, you can. Please see our Purchase Policies page for more information.
Why do I need an access code?
To help secure your account, we now ask you to verify your identity using a second method when logging in to our website. We will send an access code to either the mobile phone number or email address registered on your account. You should receive ...
Why don’t I have to charge my K Ring?
Unlike mobile phones, smart-watches and many other wearable devices, K Ring contains no battery and therefore never needs charging. K Ring draws its power from the card reader via electromagnetic induction during a contactless payment.
How do I return my K Ring or request a refund?
Please submit a support ticket (using the button at the bottom of this screen) to send us a message, including your name, order number and a description of the issue you’re experiencing. We will then respond with further instructions.
How do I return my K Ring or request a refund?
Please submit a support ticket (using the button at the bottom of this screen) to send us a message, including your name, order number and a description of the issue you’re experiencing. We will then respond with further instructions.