Why has my account been locked?

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• Which type of account do I have?

  There are currently two types of Virtual Prepaid Mastercard account, Lite and Standard, which have different limits and fees. To see which account you have, first log in then select Account from the main menu. At the top of the screen, click the ...

• Does my account have an Auto top-up facility?

  Yes, it does! Auto top-up means you never have to worry about your account running low on funds, and your K Ring not being accepted in-store. If your funds fall below a pre-set threshold, Auto top-up will automatically add funds of a specified amount ...

• How do I link my K Ring to my account?

  Please see our article: How to link and activate your K Ring

• How do I rename a device in my account?

  Please see our article: How to edit your device name

• Are there any fees or charges to my account for using K Ring?

  There are no fees for UK purchases with your K Ring, but we do charge a non-domestic transaction fee for purchases made abroad. You can load your K Wearables Virtual Mastercard with funds via bank transfer or a debit card without incurring fees. ...