Why do I need an access code?
To help secure your account, we now ask you to verify your identity using a second method when logging in to our website. We will send an access code to either the mobile phone number or email address registered on your account. You should receive this code immediately but please note that speed of delivery can be impacted by third parties, such as your email provider or mobile network operator.
If you select “Remember me on this device” you will not be prompted for a new access code for 90 days. For your security, please only select this option if your device is private and not shared with anyone.
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How long is my access code valid for?
The access code is valid for 15 minutes from the time you request it. If the code expires, you can simply request another one.
Why has my account been locked?
Your account will be locked if you have entered an incorrect access code too many times. Please contact us to unlock your account.
What’s the K Wearables Virtual Prepaid Mastercard?
Your K Wearables Virtual Prepaid Mastercard funds the K Ring and the K Wearables Prepaid Mastercard, with each device drawing from the same pool of funds. You can connect multiple K Wearables devices to the same K Wearables Virtual Prepaid ...
Why don’t I have to pair my K Ring with my phone?
K Ring contains all the technology required to directly connect with the Mastercard® payment network via the card reader, so it doesn’t need to be paired with a smartphone to make a payment. K Ring just works – wherever you need it, whenever you need ...
What is the Refer a Friend Scheme?
With our Refer a Friend Scheme, K Ring customers can earn £15 each time a friend or family member purchases a K Ring using their unique Referral Code. The purchaser will also receive a 15% discount when using the Referral Code at ...